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New World

New World stores are the leading group in the full-service supermarkets segment. They offer a wide range of fresh foods, grocery, health and beauty, liquor, general merchandise, chilled and frozen products.

Promotional decisions are made by the New World Promotions Team.


The New World Group offers a weekly promotional programme, whereby selected products are featured in a weekly mailer.

Please see the New World Group Promotions Manager and/or Fresh Foods Promotions Manager for further details regarding protocols on how best to promote within New World.

WWP's and Scan Promotions

Warehouse Withdrawal Promotions and Scan Promotions are designed for products that are distributed through the central distribution network.

They should be discussed with the New World Group Promotions Manager, and vendors must first be approved to participate in this type of promotion.

Trade Spend

Every vendor to the New World Group is required to promote with the Group. Funds (trade spend) should be allocated to the Group based on its share and contribution to business. To ensure that there is fair and equitable spend, each vendor is required to divulge the value of its trade spend with the Group. This is to be expressed as a percentage of sales. We will not accept less than our fair share calculated in this manner.

Foodstuffs South Island Limited will regularly monitor trade spend to ensure it is in keeping with its share and that both parties are mutually benefiting from the spend.

The New World Group Promotions Manager is responsible for managing trade spend in all categories. To maximise sales, their input into the allocation of trade spend is required.

Business Reviews

Foodstuffs South Island Limited requires regular updates of company and category performance. New World's performance should be benchmarked against its combined competitors' performance and supplier performance in supermarkets in the South Island. Any issues relating to market share, stocking, promotions and planograms can then be addressed on a regular basis. For all major vendors, quarterly, half yearly and annual reviews are required. For all other vendors, reviews will be arranged as required.

See your New World Group Manager for a standardised review format.

Price Increases/Decreases

Please refer to the Pricing Guidelines Information.

Category Services

Foodstuffs South Island Limited embraces the principles of category management and offers its members and vendors a full category management service, from planograms to in-house reviews of individual categories.

All planograms must to be channelled through the Category Services Manager for approval. There are strict in-house criteria for shelf layouts, which must be adhered to by all vendors.

Disputes Protocol

Foodstuffs South Island Limited reserves the right to challenge and take action against any vendor seen not to be acting in the best interest of the Group. Payment disputes should be referred to the Financial Controller in the Finance and Administration Division.

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