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Product Recall Procedure

We wish to remind you that our group members and Foodstuffs South Island Limited have an obligation to comply with the New Zealand Food Amendment Act 1996, the Food Standards Code Australia New Zealand, and the New Zealand Health and Safety in Employment Act 1992. In order to do so we have to be assured that product(s) supplied either direct to our members, or via our warehouses comply with this legislation.

In the event of a food and health safety issue resulting in either a public product recall or trade product recall, we request that the following communication lines to Foodstuffs South Island Limited be followed:

Contact by telephone must be made with one of the above listed Foodstuffs South Island Limited employees in the order specified, followed by written confirmation of the product recall.

Information required in the event of a product recall is as follows;

• Company name
• Product description - description on package, net weight/volume, number of content in retail package
• Batch code and position on product if not obvious
• Date markings and position on product if not obvious
• Product barcode
• Distribution area if applicable
• Reason for recall
• Return and collection procedure for recalled product
• Public advice contact number if available
• Other information relevant to the product recall

Foodstuffs South Island Limited will then advise our Branch Managers and members, of the product recall via our internal fax and email systems. Obviously, if vendors and retailers work in tandem, we will minimise any effects that defective product may have on our customer base.

Key Contacts