Credit Notes & Claims Resolution
Credit Notes
When a credit note is issued in respect of a claim, whether this
be a returns order or a credit note request, it is crucial to our
process that our 10 digit claim number (which starts with
510.......) is quoted on the credit note. Without this detail it is
extremely difficult for us to identify what the credit relates to,
which will potentially lead to more enquiries from our payments
team and will delay the credits on your Foodstuffs statement
appearing.
Disputed / Declined Claims Resolution
In the event that claims are generated for pricing, quantity or
returns, a notification will be provided and Vendors are expected
to be proactive in providing a credit note. For any disputed or
declined claim a detailed written response must be sent within 90
days following the deduction from the statement. Failure to meet
this criteria will result in a "Non-Payment Recognition"
Please go to the attached link for more detail surrounding this
process and our requirements
Downloads
Credit Notes & Claims Resolution (442kb)
